Return & Refund Policy

Our Easy Returns Promise
Because we get it — sometimes it’s just not a perfect match.

At Milalily, we stand behind the quality of our products and want you to feel confident with every purchase. 

Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect product, we’ll make it right — no need to return the item. 

To request a free one-time replacement, just contact us within 30 days of delivery at hello@Milalily.com with the following:

Your order number
A short description of the issue 
Clear photo(s) or a quick video showing the item in question
Once approved, we’ll ship your replacement right away — free of charge.

Note: Requests submitted after 30 days from delivery are not eligible for replacement or refund.

We give each issue personal attention to ensure your experience is smooth and stress-free. If something’s off, just reach out and we’ll take care of it.

Change of Mind, Wrong Item Ordered, or Other Concerns
We know that shopping online isn’t always easy. If you change your mind or accidentally ordered the wrong item, we gladly accept returns under these conditions:

The request is submitted  within 30 days of delivery
Customers cover the return shipping cost
Shipping fees and shipping insurance are non-refundable

To start a return, simply email hello@Milalily.com with your order number and reason. We’ll reply with step-by-step instructions to help you send your item back with ease.

Once your return reaches us, we’ll process it within 3–7 business days. Your refund will be issued to your original payment method.

Order Cancellations
Need to cancel your order? No problem — just email us at hello@Milalily.com as soon as possible using the same email address you used at checkout.

Please note: We ship most orders within the same day, often even sooner. Because of this fast turnaround, there’s only a small window to cancel before your order is dispatched.

If your order hasn’t shipped yet, we’ll issue a full refund right away.
If it has already shipped, we won’t be able to cancel it — but don’t worry, we’re always happy to work with you to find a solution.

Refund Policy
We’re confident you’ll love your new Milalily product, but if something doesn’t feel right, here’s how we can help.

We gladly offer refunds under our  30-Day Satisfaction Guarantee  as long as:

Your request is submitted  within 30 days of delivery
For damaged or defective items, photo/video evidence is provided
Refunds are issued to your original payment method within 5–7 business days.

Please note:

Shipping fees and shipping insurance are non-refundable
Refunds are not eligible after 30 days from delivery

Still Have Questions?
We’re here to make things right. Reach out anytime at  hello@Milalily.com  — our friendly team is always happy to assist you.

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